Get in Touch

We'd love to hear from you! Whether you have a question about an order, need help choosing the right product for your pet, or just want to say hello — our team is here to help.

📧 Email Us

The best way to reach us is by email: customercare@ukpethaven.com

We aim to respond to all enquiries within 24 hours, Monday to Friday.

📦 Order & Delivery Queries

If you have a question about your order, please include your order number in your message so we can look into it quickly for you.

🚚 Shipping Information

We offer free standard UK delivery on all orders over £30. For orders under £30, standard delivery is £3.99. Delivery typically takes 4–9 business days from dispatch — though many orders arrive sooner, often within 2–3 business days.

For full details, see our Shipping Policy.

↩️ Returns & Refunds

We offer a 30-day return policy on all orders. Items must be unused and in their original packaging. Please email us to start a return and we'll guide you through the process — no hassle, no fuss.

For full details, please see our Refund Policy.

⏰ Response Times

We're a small, passionate team and we read every message personally. We aim to get back to you within 24 hours on weekdays. Messages received over the weekend will be answered first thing Monday morning.